DBX77 Privacy Policy — How We Handle Your Data

DBX77 is an online gaming and sports betting platform serving players across the Philippines. When you create an account, make a deposit, place a bet, or contact our support team, you share personal information with us. This Privacy Policy is our commitment to being straightforward about what we collect, why we collect it, and how we protect it.

This policy applies to all users of the DBX77 platform, including visitors who browse without an account and registered players who actively use the gaming and betting services. By using DBX77, you acknowledge that you have read and understood this policy.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the full framework governing your use of the DBX77 platform.

DBX77 collects personal information in three main ways: information you provide directly, information generated through your use of the platform, and information obtained from third parties as part of verification processes.

Information you provide directly:

• Full legal name, date of birth, and nationality provided at registration.
• Contact details including mobile number and email address.
• Government-issued ID documents and proof of address submitted for KYC verification.
• Payment method details used when making PHP deposits or requesting withdrawals via GCash, Maya, or bank transfer.
• Communications sent to DBX77 support, including chat messages and emails.

Information generated through platform use:

• Betting and gaming activity, including bet history, game sessions, and account balance movements.
• Login records, device type, operating system, and IP address at the time of access.
• Session timestamps and the pages or features you interact with during a visit.
• Responsible gaming tool settings, such as deposit limits or self-exclusion requests you have applied to your account.

Information from third parties:

• Identity verification results from KYC service providers used to confirm your identity and age.
• Transaction confirmation data from payment processors handling your GCash, Maya, or bank transfer transactions.
• Fraud screening results from third-party risk assessment tools used to protect the platform and its users.

DBX77 collects only the information that is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and legal compliance.

The table below summarises the primary purposes for which DBX77 uses the personal information it collects.

DBX77 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used for fraud detection, it supports human review rather than replacing it.

DBX77 does not sell your personal information to third parties. We share your data only where it is necessary to provide the platform services, meet legal obligations, or protect against fraud.

• Payment processors: When you make a deposit or request a withdrawal in PHP, your payment details are passed to the relevant payment processor — GCash, Maya, or your Philippine bank — to complete the transaction. These processors handle your data under their own privacy policies and are bound by applicable financial regulations.
• KYC and identity verification providers: Your name, date of birth, and identity documents are shared with our KYC service provider to confirm your identity and verify your age as part of the mandatory verification process.
• Fraud and risk screening tools: Login data, IP address, and device information may be passed to fraud detection services to help identify unusual account activity and protect the platform.
• Legal and regulatory authorities: DBX77 will disclose personal information to law enforcement agencies, courts, or government bodies in the Philippines where required to do so by applicable law, a valid legal order, or to respond to a formal request in connection with a legal proceeding.
• Business transfers: If DBX77's business or assets are acquired, transferred, or merged with another entity, your personal information may be included in the assets transferred. You will be notified of any such change that materially affects how your data is handled.

All third parties who receive personal data from DBX77 are required to handle it securely and use it only for the specific purpose for which it was shared. DBX77 does not authorise third parties to use your data for their own marketing or commercial purposes.

DBX77 applies technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and loss. These measures include:

• SSL encryption on all data transmitted between your device and the DBX77 platform, protecting your login sessions, transactions, and personal data in transit.
• OTP (one-time password) verification required for sensitive account actions, including withdrawal requests, to confirm that only the registered account holder is initiating high-value actions.
• Access controls limiting which DBX77 staff can view personal account data, based on their role and the minimum access necessary to perform their duties.
• Stored data encryption applied to sensitive personal information and identity documents at rest.
• Ongoing monitoring for unusual access patterns, suspicious login attempts, and potential security incidents.

While DBX77 takes reasonable steps to secure your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by choosing a strong password, not sharing your login credentials, and ensuring your registered contact method is kept up to date so that OTP verification works correctly.

If you believe your DBX77 account has been accessed without your authorisation, contact our support team immediately through the contact details in the footer of this page.

DBX77 retains personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law.

• Active account data is retained for the duration of your account with DBX77, plus any additional period required by law following account closure.
• KYC and identity documents are retained for a minimum period in accordance with anti-money laundering regulations applicable in the Philippines, typically five years from the end of the business relationship.
• Transaction records, including PHP deposit and withdrawal history, are retained for the period required under applicable financial record-keeping obligations.
• Communications with support are retained for a reasonable period to allow for follow-up inquiries and to maintain a record of issues raised and resolved.
• Anonymised usage and analytics data may be retained indefinitely as it cannot be linked back to an individual user.

When personal data is no longer required for any of the above purposes and there is no legal obligation to retain it, DBX77 will delete or anonymise the data securely.

DBX77 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you access the site. They help the platform function correctly and allow DBX77 to understand how players use the site.

Types of cookies used by DBX77:

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in while you navigate between pages, and security cookies that support OTP and fraud detection functions. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to set them again on each visit.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which pages are visited most frequently, how long sessions last, and where users exit. This data is used in aggregate form to improve the platform experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the DBX77 platform from working correctly. Analytics and functional cookies can typically be disabled without affecting core platform access.

DBX77 does not use cookies to serve third-party advertising or share tracking data with advertising networks.

As a DBX77 account holder in the Philippines, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal information DBX77 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If your personal information is inaccurate or incomplete, you may request that it be corrected. For some data — such as your registered name — you may be asked to provide supporting documentation.
• Right to deletion: You may request that DBX77 delete your personal data. This right is subject to legal retention requirements — for example, KYC records and transaction history must be retained for the period required by applicable law, even after account closure.
• Right to restrict processing: In certain circumstances, you may request that DBX77 limit how your data is used while a dispute or review is ongoing.
• Right to object: You may object to the use of your data for purposes based on legitimate interest, such as analytics. This will not affect data processing that is based on legal obligation or contract performance.

To exercise any of these rights, contact the DBX77 support team using the email address shown in the footer of this page. DBX77 will respond to data rights requests after verifying your identity. We aim to address all requests promptly and will communicate any delays if additional time is required.

DBX77 is strictly for players aged 21 and above. The platform does not knowingly collect personal information from individuals below the age of 21. Age is verified as a mandatory step in the KYC process before any withdrawal is processed, and registration is not available to persons who indicate they are under 21 during sign-up.

If DBX77 discovers that personal data has been collected from a person under the age of 21, the account will be closed immediately and any deposited funds will be returned via the original deposit method, subject to identity verification. All data associated with the underage account will be deleted except where retention is required for legal reporting purposes.

Parents and guardians in the Philippines are encouraged to use internet filtering tools to prevent underage access to online gaming platforms. If you believe a minor has created an account on DBX77, contact our support team immediately.

DBX77 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your personal data is used, DBX77 will provide notice to registered account holders through their registered contact method where reasonably practicable. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.

If you have questions about this Privacy Policy or how DBX77 handles your personal data, contact our support team at the email address shown in the footer of this page. We are committed to responding clearly and promptly to all privacy-related inquiries.